Help Center

Frequently Asked Questions (FAQ)

> Payments

When will I receive the confirmation email with the payment details?

What payment methods do you accept?

> Shipping

When will my order be shipped?

When will I receive the tracking number?

Do you charge for shipping? How much?

Can I pick up my order?

> Product Catalogue and Inventory

Can I still order an item that is out of stock?

Do you accept special product requests for items not in the catalogue?

> Orders and Discounts

Can I add or remove items in my order?

Do you accept order cancellations?

Can I use multiple discount codes?

Do you accept returns?

> Reward Points

How are reward points earned?

How do I redeem my reward points?

Can I use a coupon on the same day it was earned?

> Locations

Do you have a physical store?

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