Help Center

Upon order placement an automatic acknowledgement email will be sent to allow our team to review your order and check for availability prior to sending the payment details. This is to ensure that we do not receive any payment for items not physically available. Note that some items may be pre-ordered and an estimated time of arrival will be provided for orders placed. Once your order has been reviewed, you will receive an Order Update/Confirmation email from us, indicating the details you'll need to proceed with the payment. 

Please note that we do not have operations on Sundays and holidays. We will respond from 9:00am to 5:30pm, Monday-Saturday. Orders received on a Saturday, 5:30pm onwards, will be attended to on the following Monday. We thank you for your understanding. 

We only allow the following payment methods at the moment:

• BPI / BDO Bank Over-the-Counter Cash Deposit (Philippines only)
  
• BPI / BDO Online Transfer (Philippines only)
  
• PayPal 
  
• Credit/Debit Card
  

LBC: Payments received by 12NN will be arranged for shipping on the same day. You may receive the goods the following day or later depending on weather conditions and courier's volume.

XEND: Xend picks up every Tuesday and Friday, around noon time. Upon pick up, allow 1-3 days for delivery within Metro Manila, Rizal, Laguna, and Cavite.

International: Payments received by 12NN (GMT +8) will be arranged for shipping on the same day. 

Once shipped, an email will be sent to you with the tracking number.

For domestic shipments:

• XEND: Allow 3-6 hours upon receipt of the tracking number before checking the status at the Xend website. 
  
• LBC: Status is already viewable at the website.
  

For international shipments:

• Please allow 1-3 days after receipt of the tracking number before checking at the tracking website provided in the email.
  

We have launched our rewards program and have merged the free shipping option via points. Free shipping is worth 4,000 points. 

We charge based on weight or dimension, whichever is applicable to the order.

For domestic shipping:

The available shipping methods by courier and corresponding fees will be available during checkout. Please select the products you wish to order, add them to cart, and click the Checkout button to view available options.

For international shipping:

We have set up most of the countries in our system to allow for you to order from your country. In case you encounter issues, please email us at sales@artnebulaph.com. Once it's set-up, you may proceed with the order placement. 

Shipping cost options are automatically calculated based on the items in your cart and an option for manual calculation may also be provided. Default rates are based on regular shipping (10-15 days). Note that express shipping (5-7 days) is only available to a few countries.

You may pick up your order at our office/store located at:

2/F D'Square Bldg. 295 Aguirre Ave., BF Homes Phase 3, Parañaque City 1718, Metro Manila.

Choose the "Pick Up" option in the Shipping Method options during checkout. Please call (632) 809 3243 or send us a message prior to visiting.

The online facility now allows you to order out-of-stock items--this process we call "pre-order." This allows you to make a reservation. We always recommend to place orders even if the cart button says "pre-order" to ensure that your order gets properly queued. Once the product is available, we will fulfill based on queuing.

Please email us at info@artnebulaph.com and we'll see what we can do. 

Yes. Please send us an email at sales@artnebulaph.com within 24 hours.

We accept cancellations within 24 hours of order placement unless payment has been made. Please send us an email at sales@artnebulaph.com. 

We only hold products for a maximum of 2 banking days upon receipt of the Order Confirmation email (Note: Pre-Orders are excluded from this policy). If payment is not received within this timeframe, we will cancel your order and you will lose your stock allocation for products on low inventory. You may make another purchase anytime.

Only one promo or discount code may be used per order. If this happens, Art Nebula reserves the right to ignore the higher discount/promo and charge accordingly. Thanks for your understanding.

Sorry, we do not accept returns. All items are inspected and packaged in bubble wrap prior to shipping to ensure quality.

For verified manufacturing defects, we would gladly replace the product.

Points are earned in several ways:

• Creating a store account +200
  
• Liking us on Facebook +100
  
• Referring a friend +300
  
• Celebrating your birthday +200
  
• Following us on Instagram +100
  
• Making a purchase +1 point for every PhP 1 spent*
  

*Note that the Shipping Cost and Taxes (12%) do not earn points. Bulk Orders, which are already provided discounts, do not earn points. Other orders that already enjoyed discounts (such as promotions, etc.) are not eligible for earning points. 

Log-in to your account. Click the Earn and Spend Points button on the right side of the page. Click on Reward and select from the options available:

• PhP 25 off coupon requires 1,250 points
  
• PhP 60 off coupon requires 2,500 points
  
• FREE SHIPPING requires 5,000 points (applies to Philippine deliveries only; Art Nebula has the discretion to choose which courier to use)
  
• PhP 175 off coupon requires 6,250 points
  
• 5% off coupon requires 6,250 points
  
• PhP 280 off coupon requires 9,000 points

* A minimum purchase amount is required to use the coupons.

** Redemption points and equivalent rewards are subject to change without prior notice.

No, we do not allow this. You may use a redeemed coupon 3 days after it was earned or as soon as after the order where it was earned has been completely fulfilled.

A certain order where a coupon was used cannot be combined and shipped together with other pending orders.

Our office/store is located in BF Homes, Parañaque City. Visit this page to see details.

We're also present on Instagram as @ArtNebulaPH and Facebook as Art Nebula PH. 

Check here for our calendar on when and where our next pop-up shop will be: Events.