When will I receive the confirmation email with the payment details?
Upon order placement, only an automatic acknowledgement email will be sent to allow us to review your order and check for availability prior to sending the payment details. This is to ensure that we do not receive any payment for items not physically with us. Note that some items are on pre-order and we provide estimated time of arrival. Once your order has been reviewed, you will receive an Order Update/Confirmation email from us, indicating details you'll need to proceed with payment.
We do not have operations on Sundays. We respond from 9am to 530pm, Monday-Saturday. Orders received on a Saturday, 530pm onwards, will be attended to on the following Monday. We thank you for your understanding.
What payment methods do you accept?
BPI / BDO Bank Over-the-Counter Cash Deposit
BPI / BDO Online Transfer
When will my order be shipped?
LBC: Payments received by 12NN will be arranged for shipping on the same day. You may receive the goods the following day or later depending on weather conditions and courier's volume.
XEND: Xend picks up every Tuesday and Friday, around noon time. Upon pick up, allow 1-3 days for delivery in Metro Manila.
Once shipped, an email will be sent to you with the tracking number. Allow 3-6 hours upon receipt of the tracking number before checking the status at the Xend website. For LBC, the status is already viewable.
What are your delivery days?
Monday - Saturday
* No deliveries on holidays.
Do you charge for shipping? How much?
We have launched our rewards program and have merged the free shipping option via points. Free shipping is worth 4,000 points.
We charge based on weight and dimension.
Here are the fixed rates:
*Metro Manila via LBC (Next-day Delivery)
< 1.0 kg - PhP 155
1.01 - 3.0 kg - PhP 225
*Metro Manila via XEND (Delivery Leadtime 1-3 days upon pick up)
UnliPAK Large - PhP 77
UnliPAK XL - PhP 99
*Rizal/Cavite/Laguna via XEND (Delivery Lead time 1-5 days)
UnliPAK Large - PhP 122
UnliPAK XL - PhP 199
*Provincial via LBC
< 1.0 kg - PhP 190
1.01 - 3.0 kg - PhP 285
Do you do international shipping?
Yes. We have set up most of the countries in our system to allow you to purchase. In case it doesn't, please email us at email@example.com. Once it's set-up, you may proceed with the order placement. We will email you separately on the shipping cost after we have reviewed and weighed your order.